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Warm and friendly - good communication to keep you updated as to how the vehicle is progressing - second to none.
There was a problem with my service as the mechanic accidentally forgot to replace the dipstick and left it lying in the engine bay. It caused some oil loss (picked up by the vehicle's monitoring system) and oil spray under the bonnet.
Left waiting for 25 minutes to collect my car whilst service person was showing other customer different cars in the showroom. It literally took 2 minutes to pay for the service and collect my keys. Another member of staff dealt with me in the end.
Everyone very helpful
Car broke down, was towed in, they just took care of it. Great communication , telling me what was going on and helpful in every way.
They dealt with everything quickly, kept me informed
Friendly, polite and helpful staff
Carried out while I waited, and quicker than expected.
Matt Penver is absolutely brilliant. Matt came in on his day off just to make sure I was happy with the work Listers had done.
Service was not completed correctly, Oil Filter was not put/on replaced correctly, cause large spills on my drive. even when I took the car back in for correction not even an apology or offer to pay for my Brick Weave drive cleaning £160.00 out.
The staff were friendly and helpful. The investigation was done at the time agreed.The car was returned cleaned inside and out. The only problem was that the car's seat position was completely wrong and the Driver 1 settings had been lost!
Confidence in the service reception staff
Can't tell the inside of a tyre from the outside and don't return phone calls, very poor.
Always well looked after and kept advised of progress
No fault with work on the car or service given by the branch, but on return, the cream leather drivers seat & door panel had black grease stains on them. Clearly someone had got in with greasy overalls & not covered the seat.
When hoovering the car, bits of debris in a couple of the pockets were ignored. Was annoyed that programs/settings were changed so that radio stations saved were deleted and phone connections disconnected - had to redo all. Nobody warned me of this.
Passenger seat belt fault which means I have to return car for second time to see if faulty can be fixed. However, good experience.
Interested in my needs and willingness to meet those needs.
Jack at the service department was very customer oriented, from start to finish.
An out of shape tyre was diagnosed as the cause of brake shudder. I changed all tyres at Bush Tyres only to find that the nearside wheel is out of shape. I believe this was like this when I puchased the car in April.If you want to know more, email me
We have been dealing with this dealership for many years and feel part of a family.
The actual work carried was fine but the car came back looking nearly worse than when came in after they had 'cleaned' it. There were a lot of smear marks inside an out. I had to clean the glass all round when I got home.
Service experience was excellent but the cost of the part was excessive
Did exactly what they said they would do and communicated within the time frames they said they would and also ring back immediately if you rang - very refreshing! Ruth understands what customer service and interaction is all about!
The sales exec. Was very professional, she knew about the car I test drove and was very helpful. The guy who came to agree a price was not fair let alone wanted to do a deal.
Knowledge, welcome, meet my work needs, reasonable prices
Michael always looks after me very well in the service department. Loan car also a useful part of the service process.
Very enthusiastic service advisors a special mention for rob allison who was so welcoming With a big smile on his face! Very professional in his work and you could just tell he loved what he does as a job! Well done rob! Lovely man
Please see above ! Parts not ordered in preparation for service - Ad blue not topped up !
Was asked if I wanted car washing, I said only if you have time. Returned to collect, car in car park, workshop done. Reception said car now being washed. After 30 mins was given key and found car still not washed and I could have left 30 mins early.
Very attentive staff and always obliging
Good polite efficient service from the staff
Unhappy that all tasks not completed and car must be returned to garage within a few weeks.
My car was serviced in the timescale promised. The staff were friendly, helpful and professional.
A seamless, helpful and trouble-free experience
Absolutely faultless. All the team are a credit to the industry and BMW.
Excellent service in every respect.
Friendly and prompt service
Excellent all round experience.
Mark Roythorne was very helpful and nothing was too much trouble
Exemplary service on all fronts
Sales person got the balance just right, not pushy, made the whole process smooth, seamless and efficient.
Harry was excellent and kept me fully informed of progress after the initial issue. Very friendly and efficient.
The answer is so easy as I'm very happy since I decided to choose BMW and after my decision I had all support to get the model I was looking for and especially the feeling of being with prestigious professionals for my needs with friendly care.
Excellent service. Made to feel important and valued. Private area to go through the handover
Great team at Listers Kings Lynn, this is my third new car from this branch.
I was made to feel very welcome when I first arrived at the centre. And from then on the communication was excellent throughout the buying process.