OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
266 ratings and 125 comments received in the last 90 days.
02 November 2024
Good friendly service, any issues were promptly sorted.
28 October 2024
The experience is made easy by the friendly, knowledgeable staff.
26 October 2024
Jack Chapman was extremely helpful and helped me decide that it was time to move from a 5 Series to a 4 Series coupe. He also gave me a great deal on the price and kept me up to date during the wait for it to be built. The handover was excellent.
20 October 2024
Team effort
19 October 2024
I dealt with one person from the start and the same person came in on their day off to see us off.
13 October 2024
I was kept informed regularly on delivery milestones. An open and helpful approach.
22 September 2024
Everything went very smoothly
20 September 2024
As above all went so smooth and so professionally
17 September 2024
Brilliant staff and love seeing them every few years when I change my cars through them.
13 November 2024
Good service as always
13 November 2024
Kieron good communication and explanation. Friendly and helpful
13 November 2024
Very efficient
13 November 2024
Well trained staff
13 November 2024
James in the service department was fantastic
13 November 2024
Good service
11 November 2024
They fixed my car. They did their job. I already did. Listers did what Norwich BMW should have done back in July.
10 November 2024
Everything great except the service engineer found that both front tyres were feathered on the inside and recorded as attention required. I considered the support was not forthcoming. No alignment check or reassurance on safety.
10 November 2024
Friendly, efficient, welcoming
09 November 2024
Professional easy to contact and arrange service visit
04 November 2024
Just a great buying experience. I felt important